1. Holiday rental

These Terms & Conditions form part of the Booking Agreement. They applied to the Client named in the Booking Agreement and all members of their party. The Client accepts these T&Cs when making the first payment.

The gites known as Remy Martin, Hennessy, Martell and Otard at L’Ancienne Distillerie (the Property) are offered for short-term holiday rental on a self-catering basis subject to confirmation by Valerie and Nigel Husaunndee (the Owners) to the renter (the Client) shown on the Booking Agreement. The Client shall give correct information as requested by the Owners to establish the Booking Agreement.

The rental of the Property shall only be allowed for the duration agreed on the Booking Agreement. The Client shall not establish their prime residence in the Property, nor should they run any business from the Property. The owners reserve the right to access the Property at any time. The booking is non-transferrable.

2. Payment

To book the Property, the Client must pay a deposit (25% of the total rent due). This deposit is non-refundable. It is payable at the time of booking. Following receipt of the deposit, the Owners shall send a confirmation and this shall be the formal acceptance of the booking. Bank transfers are required to book the Property.

The balance (75% of the total rent due) is due no less than 8 weeks before the start of the rental period. If the balance is not received by the due date, the Owners reserve the right to cancel the reservation.

3. Cancellation

In the event that the Client cancels the booking after paying the deposit, the Owners will keep the 25% deposit. In the event that the Client cancels the booking within 8 weeks prior to the start of the rental period and after the balance has been paid, the 75% balance will not be refunded unless the Owners can re-book the Property. In that case, the Owners reserve the right to deduct any losses or costs they incur in doing so.

In the event that the Client does not show or decides to leave the Property before the end of the rental period, no refund will be made.

In case of breach of the Booking Agreement, illegal activities or disturbance (lack of hygiene, unacceptable noise levels, aggressive behaviour towards the Owners, their neighbours or other Clients), the Owners reserve the right to cancel the booking and ask the Client to leave the property immediately. In that case, no refund will be made.

In the event that the Owners cancel the booking, the Client will be refunded in full, unless the reason for cancelling is due to force majeure and is out of the control of the Owners.

In any case, the Owners responsibility will not exceed the amount paid by the Client. This does not prevent an alternative agreement being reached between the Owners and the Client.

4. Changes to the booking

In the event that the Client wants to change their booking once it has been confirmed, the owners shall do their best to accommodate the changes. However, if it is not possible, the booking shall be cancelled due to the Client’s decision and subject to the cancellation policy.

5. Rental period

Check-in: from 4pm on the first day
Check-out: before 10am on the last day

The Client shall contact the Owners a few days before the start date to arrange an arrival time. The keys shall be given on arrival.

The Client cannot have an early check-in or a late check-out without the Owners’ agreement. The Owner shall not be obliged to offer the accommodation before the time stated on the Booking Agreement and the Client shall not be entitled to remain in occupation after the time stated on the Booking Agreement.

In case of late arrival or a last minute delay, the Client shall contact the owners to let them know. In that case, no refund will be made.

6. Number of guests

The maximum number of guests to reside in the Property must not exceed the number stated in the Booking agreement or, as a maximum, the Owners’ literature, website, Property description unless the Owners have given written permission. The maximum number permitted includes children.

If the number of guests exceeds the stated number on the Booking agreement, an additional charge per additional guest may apply or the Owner may refuse to accept additional guests.

The Owners reserve the right to cancel the booking for breach of the Booking Agreement and ask the Client to leave the property immediately. In that case, no refund will be made.

Bookings made within 8 weeks of the start of the rental period require full payment at the time of booking.

7. Price

Gite rental prices are available online and on request. Rental prices relevant to the Client’s booking are confirmed on the Booking Agreement and are valid only for the duration of the booking.

Bookings are to be paid in the currency accepted by the Owners and shown on the Booking Agreement, unless otherwise agreed.

Rental prices include bed linen and bathroom towels as well as kitchen and bathroom essentials (hand soap, washing-up liquid, sponges, tea towels, toilet paper, etc).

The Property is rented fully furnished including household appliances. Utilities (electricity, gas, water) are included in the price however the Client shall use them in a reasonable manner for a holiday rental (no car washing, no charging electric cars, etc).

An additional winter charge may apply for heating.

Gite rental prices do not include Taxe de séjour, End-of-stay cleaning and any other additional services.

8. Taxe de séjour

The Taxe de séjour is 1.20€ per adult per night and is in addition to the rental price. It can be paid by cash, cheque or bank transfer. It is a local tax levied by Grand Cognac borough council.

9. Security deposit

The Security Deposit is 250€ for 1 gite and €500 for 2 or more gites, to be paid either on arrival by cash or cheque or when booking by bank transfer, in which case the Owners will need the Client’s bank details to refund it.

Provided that there is no damage or missing items, the Security Deposit will be returned or refunded in full within 7 days of the end of the rental period, or immediately after check-out inspection if paid in cash.

All or part of it will be retained in case of any damage to the Property or its contents, additional cleaning or missing items. However, the sum reserved by this clause shall not limit the Client’s liability to the Owners.

The Owners shall justify of the costs of repair or replacement with quotes or third party invoices. Should the costs be greater than the Security Deposit, the Client shall pay for any additional costs.

The Client shall report to the Owners, without delay, any defects in the Property or breakdown in the equipment, plant or machinery or appliances in the Property or in the garden so that arrangements for repair and/or replacements can be made as soon as possible.

10. End-of-stay cleaning

The Client agrees to be considerate, to take good care of the Property during the stay and to leave it in a clean and tidy condition at the end of the rental period. This entails taking away all belongings, stripping the beds, doing the washing up and/or emptying the dishwasher, tidying the kitchen and living area, emptying the bins and vacuuming and/or mopping throughout.

The Client can choose not to clean the gite on the last day. If so, the Client must inform the owners as soon as possible and pay the applicable additional cleaning charges, in cash. In this case, the Client shall only strip the beds, tidy the gîtes and empty the bins.

The cleaning charges are as follows: Rémy Martin 100 €, Hennessy 80 €, Martell 50 €, Otard 50 €.

The Owner reserves the right to retain the security deposit to cover the additional cleaning costs if the Client leaves the Property in an unacceptable condition.

11. Liability

The Client shall represent and be liable for damages caused by any member of their party or any animals of their party or any of their guests. Parents have full responsibility for their children during their stay.

The Owner shall not be liable to the Client for any temporary defect or stoppage in the supply of public services to the Property such as water, tv, internet, etc. Nor for any loss, damage or inconvenience caused by any temporary defect or stoppage in the supply of additional facilities such as the games room, swimming pool, etc. Nor for any loss or damage or injury which is the result of adverse weather conditions, riot, war, strikes or other matters beyond the control of the Owners in respect of any equipment, plant or machinery or appliance in the Property or garden. Nor for any loss, damage or inconvenience caused to or suffered by the Client if the Property shall be destroyed or substantially damaged before the start of the rental period.

The Owners shall not be liable for accident or injury, however sustained, on the premises or gardens or pool areas by the Client or members of their party or guests. The Owners shall not be liable for any damage or theft of the Client’s belongings left on the Property and its grounds.

Online photographs and description of the Property shall be as accurate and up-to-date as possible but some variations may occur between the time of booking and the arrival on the Property.

12. Use of premises

The Client and any member of their party shall occupy the Property personally, peacefully and use the premises as intended.

The Property is rented out fully furnished, with kitchen appliances and entertainment units, all clean and in good working order. The indoor furniture shall not be moved outdoors.

The Client shall respect the House rules, look after and keep clean the Property, the equipment at their disposal and the outdoor spaces. The Owners reserve the right to ask the Client to leave the Property in case of inappropriate behaviour. In that case, no refund will be made.

The Client shall report to the Owners, without delay, any defects in the Property or breakdown in the equipment, plant or machinery or appliances in the Property or in the garden so that arrangements for repair and/or replacements can be made as soon as possible.

The Owners shall not be liable for any inconvenience caused by urgent repairs done inside or outside the Property whilst the Client is renting. The Owners shall not refund any repairs done without their permission